CRM for Small and Medium Businesses

Fast, Easy, Affordable, Innovative. As the provider of CRM applications, Jet Web Inc. helps companies of all sizes deliver exceptional customer experiences and achieve outstanding business results.

Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and marketing through mail lists Assisting in the development of Customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising

I want service excellence to become as natural a part of doing business as accounting and finance is today. No one's perfect but the companies that succeed understand their customers and go the extra mile

The problems with piecemeal process

Typically, a small business keeps its customer information and sales leads in myriad of places on various employee desktops, in spreadsheets that only one person can access, as isolated "contact lists" within individual's e-mail applications or, worse, on pieces of paper scattered about the office.

That approach, of course, creates plenty of problems. Potential sales leads get lost before salespeople can pursue them. Commitments to customers sometimes fall through the cracks while employees waste precious time trying to track down information. Small-company managers or CEOs typically lack critical visibility into their sales pipelines, preventing them from gaining a comprehensive view of their business operations.

Some low-end software might allow an individual to track sales and manage leads on their desktop, and perhaps share information with coworkers and customers through an e-mail application. Such applications impose critical restrictions on sales, service, and business growth. Data is not centralized among staff-making it generally inaccessible to managers and decision makers-and the number of customer records that can be stored among individual systems is limited.

To overcome the challenges of piecemeal processes and segregated data, small companies need more than single-user desktop applications. They need an integrated system that not only manage sales and services, but also allows unlimited data storage and secure, role-based access to that data-all without a dedicated IT staff and without gigantic integration headaches.

CRM Benefits

For many small businesses, the idea of implementing customer relationship management (CRM) technology comes with a host of reservations. Owners/managers worry it will be too costly and complex, since it often has been available only to larger companies. And beyond the expense of putting it in place, owner and managers are concerned with another issue: "Our employees aren´t ready to learn a whole new way of working. What if we build it and nobody comes?" But the fact is, small companies often need CRM as much as, if not more than, their enterprise counterparts